what we offer

Designed to Make a Difference

Enabling organizations to unlock exceptional value through leadership that promotes growth, learning, innovation and resilience.

Leadership

Strategy & Execution

Organizational Culture

Resilience

Innovation

Leadership

Leadership is among the greatest assets of an organization. Enabling leaders at all levels is essential for strong organizational health and success in implementing strategic change. Leadership is the starting point for achieving breakthroughs and transformation. Without leadership there is little hope of breakthroughs in innovation, meaningful growth, responding to challenges and sustainable value creation. Leadership is where it all begins. Enabling leaders to thrive is a core strength of KingChapman.

The following Leadership service offerings are designed to develop leaders at all levels of your organization—from C-suite, to upper management, to front-line employees:

  • Executive Leadership Consultation
  • Becoming a Transformational Leader
  • Employee Leadership Development

Individual leadership consultation allows executives to explore their commitments, passions and strengths in a confidential, private space. They receive coaching on what is required to engage and inspire others in their organization. By taking on a real-life project, they actively experiment and practice new leadership techniques “on the court” with real-time, unbiased feedback from their King Chapman consultant.

This consulting service offers a unique set of interventions and conversations that help develop a special breed of “transformational” leaders. Participants learn how to create breakthrough results and how to lead transformation efforts in their organization, with an emphasis on effective communication skills and an empowering way of being. This type of leadership is the source of major accomplishments coming to fruition.

Our clients around the world view employee leadership development as among their most important investments. Successful leaders develop through a wide variety of life experiences and insights acquired from consequences of their actions. With this service offering, KingChapman adds to that development process by introducing employees to formalized leadership theory and practical application tips that they take back to their jobs.

Strategy & Execution

Unlike old-school linear approaches to strategy development, KingChapman believes in an integrated, strategic approach to bring about organizational transformation, whereby strategy and execution go hand and hand. Our iterative process takes dynamic markets into account, preparing leaders to consider unexpected challenges and business impacts whenever strategizing or executing change initiatives—especially in the face of rapidly changing economic conditions, aggressive competitors, picky customers and uncertain governmental and regulatory environments.

The following Strategy service offerings are designed to enhance the connection between strategy and execution to produce extraordinary results:

  • Breakout Strategic Growth
  • Strategic Execution

Breakout strategies for growth begins with a declaration. In this service offering, we work closely with leaders to take a stand and declare the new future for their organization, as well as the leadership behavior required to achieve and sustain growth—on both an individual and company level. Participants are coached to build on their strengths, expand the range of their current behavior and improve their leadership capabilities.

Successful execution depends on extraordinary leaders, who think and act strategically.

And successful strategies must be designed with execution in mind, along with the flexibility to incorporate feedback that naturally occurs during the execution phase. This service offering deals with ways to quickly identify changes, assess incoming data and act accordingly to bring about transformational change—regardless of the present circumstances.

Organizational Culture

Culture has direct impact on business results and execution of strategies. Any attempt to improve performance and strategic execution must include interventions to transform the organizational culture. Before a culture can be transformed, companies must have a well-thought-out plan for disrupting the norm, i.e., developing new leadership capabilities, new ways of engaging employees and other stakeholders and changing employee mindsets. Each of these steps are required if a business is to become a very different enterprise.

The following Transformational Culture service offerings are designed to support and ensure the success of major changes in your organization’s culture:

  • Aligning Leadership Teams
  • Architecture of Transformation
  • Transforming Organizations
  • Transformation Leadership

Growth does not come through the status quo, but from pushing forward into uncharted waters. Employees and other stakeholders are often skeptical of change and look to leaders in an organization to see how serious they are about a new initiative like cultural transformation. Through this service offering, we seek to align leadership teams so that they steer others through the change process by championing that very change through their own actions, behaviors and communication. That is key to having the organization believe change is possible.

Read more… “Building Your Management Team into a Leadership Team”

Successful transformation of the culture of a business unit, region or entire company requires an architecture for transformation. We define architecture of transformation as “the design and structure (orderly arrangement of parts) of an organizational change effort that will change the nature, function and condition of the business in order to produce outstanding business results. This service offering presents a methodology for doing just that.

There are now proven techniques that successful transformations and thought leaders have contributed to this relatively new body of knowledge. Our Transforming Organizations service offering leverages practical academics like John Kotter[1], excellent survey data from thousands of companies conducted by McKinsey & Co.[2], anecdotal views of successful executives[3] and on-the-ground experience of companies like KingChapman who have participated in transformations around the globe for decades. This is essential for any/all leaders embarking on the transformation of their organization now or in the future.

[1] Kotter, John. Leading Change: Why Transformations Fail. Harvard Business Review. March-April 1995

[2] McKinsey & Company. What Successful Transformations Share. McKinsey Global Survey Results:. 2010

[3] Bossidy, Larry & Ram Charan. Execution: The Discipline of Getting Things Done. Crown Business.2002

There is actually a clear distinction between change leadership vs. change management. Change leadership starts with a simple concept: Capturing the hearts and minds of

everyone involved, by creating an environment in which people become fully engaged with the change effort, and by so doing, ensure its success. This service offering helps generate the leadership capabilities to make that happen.

[1] Kotter, John. Leading Change: Why Transformations Fail. Harvard Business Review. March-April 1995

[2] McKinsey & Company. What Successful Transformations Share. McKinsey Global Survey Results:. 2010

[3] Bossidy, Larry & Ram Charan. Execution: The Discipline of Getting Things Done. Crown Business.2002

Resilience

Resilience is an organization’s capacity to recover quickly from difficulties.  Leaders in industries as diverse as energy, healthcare, professional services and technology are discovering the importance of increasing resilience in their organizations. Often this awareness begins with a “close call” which demonstrates the organization’s vulnerabilities.  Often, such experiences are followed by a transformative pivot, which creates the opportunity for actions which increases resilience.

The following Resilience service offerings are designed to improve resilience, and thus reliability, at the organization and individual levels:

  • Organizing for High Reliability
  • Building Organizational Resilience
  • Leading through Complexity

High Reliability Organizing (HRO) principles emerged as organizations sought a means of preventing incidents with disastrous consequences. The risk for these incidents has increased as organizations and technologies have become more complex. When these devastating incidents do occur, the consequences are enormous. King Chapman believes organizations are most successful when OHR is a way of being and a mindset for action. This service offering assists business leaders in organizing for high reliability, by presenting a series of principles that reduce a company’s exposure to risk from people’s unwise actions. We cover factors like cognitive bias, i.e., when the automatic function of a person’s brain misperceives a situation and launches a course of action based on faulty perception. Awareness is key to counteract this phenomenon, which can compound an already dangerous situation.

Leadership, in the context of Organizing for Higher Reliability, requires creativity in engaging others to think differently about their work environment. KingChapman helps leaders prepare for the challenges facing health care, energy, technology and other high-consequence industries that require a high degree of resilience. This service offering helps leaders work through tension and build resilience that will inspire others to be exceptional in observing complex events and creating innovative ways to adapt to these complexities.

The ever-increasing complexity facing global organizations demands that leaders improve their ability to cope with matters like unforgiving social, political and regulatory environments, which are rich with complexity and where the scale of consequences can be catastrophic if ignored. Unfortunately, the default mindset in many organizations is to avoid complexity, by adopting a known solution—even when it does not apply. While reducing personal anxiety, it costs the organization an opportunity to understand the drivers of complexity, which is critical information for breakthroughs in innovation and reduction of risks. KingChapman coaches leaders to guide their organization and teams to embrace and learn from complexity. This service offering reveals how much of what happens in business does not actually fit neatly inside order and knowing. Instead, it occurs in the realms of uncertainty and un-ordered, which requires leaders who are equipped to lead through complexity.

Innovation

Breakthroughs and organizational transformation invariably involve changes in mindset and behavior to promote creativity and innovation. Often the most creative, innovative solutions come from those in the heart of the organization who are most familiar with competitor offerings, customer needs and opportunities to improve the products and services. Unleashing the creativity of “every day employees” can produce remarkable creativity and innovation for the organization. Innovation is also a core component of organic growth. Organic growth in turn is a core component of value creation.

The following Innovation service offerings are designed to encourage the free flow of new ideas and innovations from within all ranks of your organization:

  • Breakthrough Projects
  • Leadership & Innovation

King Chapman uses its proprietary Breakthrough Projects methodology to support organizations in expediting innovation and creating new business outcomes. Companies using this methodology have dramatically revolutionized their industries by bringing innovative products and service lines to market. This service offering helps take your unique organization to the next level of producing ground-breaking results from breakthrough projects that drive your business to compete and win!

Innovation and leadership are intertwined, as you need both to be truly innovative, to walk the talk. KingChapman enables organizations to create an environment of innovation, where conversations and thinking about new approaches and ideas becomes the norm—not only among leaders, but throughout the entire company. This service offering helps develop the expertise in leadership and breakthrough needed to achieve remarkable success in innovation, taking ideas and turning them into a reality.

our philosophy

Our Core Values

Our commitments to clients is simple: we create value only when you do. We believe that it takes more than the advice of a consultant to make a difference; it takes a partner who will stick with you until the job is done.

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