Organizational culture is one of the most important and yet misunderstood aspects in business today. Culture has profound impact on a business organization's performance. For example, a Harvard Business School study documented the significant impact of culture on performance. Heskett and…
Seventy percent (70%) of change efforts fail to deliver the expected results, according to Changing Change Management in the July 2015 issue of McKinsey Quarterly. The low success rate is attributed in part to the limited scope of most change management techniques,…
There is an ever-increasing demand today for transformational leaders. The rapid evolution of disruptive business models and technologies combined with intense global competition is producing this demand. The need for transformational change leaders who can use breakthrough designs to create…
This article was previously published in Harvard Business Review on April 12, 2016. It was co-authored by Ron Ashkenas, Partner Emeritus at Schaffer Consulting. Leadership development represents a huge and growing investment for most organizations. Industry research, for example, shows…
Leadership and communication are so intertwined that they could be thought of as synonymous. It is important to remember that in this case, the term communication is shaped more by what employees feel, hear and perceive, rather than what the leader says.…
Perhaps you have heard the expression: “I can’t hear what you're saying because who you are being speaks so loudly”. This implies that the 'being' of a leader is a stronger force than any words the leader uses. Consider that for…
There is a common misconception that effective communication is a formal activity, such as a manager conducting a town hall meeting. Further, communication is thought to be what a specific functional group does. That is, communication is what our 'communications…